Overcome your shortcomings by learning from your mistakes.
An effective complaint management system allows companies to respond better to issues raised by customers, thereby reducing potential loses and undesirable costs arising out of undetected problems and helps retaining customers. OctaBees ERP Web and Mobile App provides an optimized and systematic approach to complaint management allowing business owners and managers to enhance their quality management process.
How OctaBees helps in Effective complaints management?
It comes with flexible reporting capabilities-customers are notified via email and SMS upon complaint registration and also when the complaint is solved. The software allows you to assign complaints to multiple people and generate effective reports in tabular or statistical form by various complaint parameters such as type, product, numbers, country etc. This will enable you to analyze the trends and various sources of complaints to ensure effective preventive actions.
Glimpse of Octabees ERP complaints module :
- Complaints from Web, Phone and Mobile App
- Assign complaints to multiple person
- Fill Inspection forms and Service Forms
- Email & SMS Notification to customer on Complaint Register and Solved
- Reports- Complaints Open Duration, Complaints Category